Who we are
Our website address is: https://nature-eva.co.uk
For privacy-related queries, please contact us at info@nature-eva.co.uk.

Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the website.

Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you don’t have to fill in your details again when leaving another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out will remove the login cookies.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content — including tracking if you are logged in to that external site.

Who we share your data with
If you request a password reset, your IP address will be included in the reset email.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve follow-up comments automatically instead of holding them for moderation.

For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you’ve provided. You can also request that we erase any personal data we hold about you.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent
Visitor comments may be checked through an automated spam detection service.

E-commerce Data Collection
We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we may collect:

Products you’ve viewed – we use this to show recently viewed products

Location, IP address and browser type – used to estimate taxes and shipping

Shipping address – to calculate shipping and deliver your order

We also use cookies to keep track of cart contents while you’re browsing.

When you make a purchase, we will ask you to provide:

Your name

Billing and shipping address

Email address

Phone number

Credit card/payment details

Optional account info (username, password)

We use this information to:

Send you order confirmations and updates

Respond to refund/complaint requests

Process payments and prevent fraud

Set up your customer account

Comply with tax/legal obligations

Improve our product offering

Send marketing emails (if you opt in)

If you create an account, your name, address, email, and phone number will be stored to populate future orders.

We store your information only for as long as necessary for the purposes collected or as required by law. For example, we retain order information for 5 years for tax/accounting purposes. This includes your name, email, and billing/shipping addresses.

We also retain comments or product reviews if submitted.

Who on our team has access
Members of our team have access to the information you provide, including:

Order details: what was purchased, when, and where it should be shipped

Customer details: name, email, billing, and shipping addresses

This access helps us fulfil orders, process refunds, and provide customer support.

What we share with others
We may share your data with third-party logistics partners or distributors to complete your order and deliver services. We never sell your data.

Payments
We accept payments via Crezco and Stripe.
When processing payments, some of your data is shared with these providers, including:

Payment amount

Billing details

Please refer to Stripe’s privacy policy for more details: https://stripe.com/privacy

If you have any questions regarding this Privacy Policy, please contact:

📧 info@nature-eva.co.uk
🌐 www.nature-eva.com